Terms and conditions

Transport conditions

General transport conditions, under which the service of air transport is provided, can be found below.

Full version of general transport conditions.

Other documents for download

Security procedures at European airports

Information about security procedures based on EU directives.

Rights of passengers in air transport

Basic information about rights of passengers in case of possible cancellation or delay of a flight, denying boarding, loss or delay of baggage, etc.

General STUDENT AGENCY terms and conditions

General terms and conditions of flight ticket sales and other services.

Blacklist of airlines

The European Commission assesses the airworthiness of aircraft and airlines heading to/from the EU so that the air transport is as safe as possible.
We are obliged to inform you about the so-called Blacklist of airlines that contains the list of airlines
that are not eligible to fly to EU countries because of safety reasons.
It also contains 8 airlines that are subject to special restrictions and limitation regarding the types of aircraft used for the operation from/to the EU.